Subscriptions FAQ

  • I have paid for a subscription but still can’t access the app. How do I get access?

    We connect your subscription to the email address used during the sign up process. Go to your Google, Apple, or Amazon store account to see your subscription there. Sign into the app and enjoy!

    If you have not yet created an account, go to your Google, Apple, or Amazon store account used to purchase the subscription. Open the World of Peppa Pig app. You will be prompted to create an account in order to access the app.

  • Can I share my subscription with my family or use it on multiple devices?

    Absolutely! To share your subscription throughout your home, simply log into the device's respective app store using the same email address that is linked to your subscription. You can then enjoy all games and videos available with World of Peppa Pig no matter what your device or platform is!

  • How does the free trial period work?

    Enjoy World of Peppa Pig free for 7-days when you sign up for a monthly or annual subscription for the first time! You will not be charged until the free trial period ends – and you can cancel anytime before then to not be charged.

  • How do I change my subscription?

    If you have not yet subscribed, select the “Subscribe” button from the Accounts tab in the Grown-ups area. Select a monthly or annual subscription, and follow the app store’s prompts.

    If you have a monthly subscription and want to upgrade to an annual subscription, select “Save with an Annual Subscription” from the Accounts tab in the Grown-ups area, and follow the app store’s prompts.

  • How do I restore my subscriptions?

    To restore your subscription, select “Restore my subscription” on the app’s subscription options page. You can access the subscriptions options page by selecting the “Subscribe” button from the Accounts tab in the Grown-ups area.

  • How do I cancel my subscription?

    App subscriptions are managed through your app store. You can easily access your store from within the app by clicking Cancel in the Accounts tab of the Grown-ups area, then click on the store link to open.

    You can also access the subscriptions directly on your device.

    iPhone or iPad

    1. Go to Settings
    2. Select your Apple ID at the top left of the screen. You might need to authenticate your Apple ID
    3. Select Subscriptions
    4. Select the subscription that you want to manage

    Google Play

    1. On your Android phone or tablet, open the Google Play Store
    2. Select your Google account on the top right corner of the screen
    3. Select Payments and subscriptions
    4. Select Subscriptions
    5. Select World of Peppa Pig subscriptions
    6. Select Cancel

    Amazon Fire tablets

    1. Tap Apps, and then tap Store.
    2. Open the menu, then tap Manage Subscription.

    Amazon Appstore

    1. Open the Amazon Appstore app.
    2. Tap My Apps.
    3. Tap Subscriptions
  • How do I request a refund?

    For Apple devices, contact the Apple store directly for a refund. Please see instructions here.

    For Google devices, contact the Google store directly and follow the instructions provided here. If you request a refund after 48 hours of the purchase or there are other issues, please create a Find Your Fun Customer Support ticket through the application. To create a Customer Support ticket, go to the Home tab of the Grown Ups area and click Contact Us button.